A poll of electric-car drivers has named the top 10 UK public charge-point operators rated highest for customer satisfaction.
Some 1,600 plug-in car users were asked to give a satisfaction score out of 100 for the 26 network operators currently available across the country.
Tesla came out on top for its Supercharger network, though this is only available to owners of the American firm’s relatively expensive vehicles.
BP Chargemaster’s Polar network is the most-used across the whole of the UK. It rated as the joint fifth best provider by users
Commenting on the survey, Dr Ben Lane from Zap-Map said: ‘EV drivers are very clear as to what makes for a good charging experience with ‘reliability’ being the number one priority.
‘EV users need to be able to access the whole of the UK network with confidence that the installed chargers will be working and available as advertised.’
He added: ‘EV drivers are increasingly savvy about the different levels of service offered by each of the UK’s charging networks and will change their driving routes to use those which offer the best service.
‘This suggests that the market is becoming highly competitive, with EV users happy to pay for quality, but avoiding networks which fail to provide a good charging experience.’
As for Ecotricity, which has around 680 connectors located at service stations on major roads and motorways in the UK, it failed to make it into Zap-Map’s top 10.
This isn’t at all surprising, given that many users have complained about the reliability of its chargers and increasing fees to access them.
It was announced last week that the government is set to inject a £70million investment into the public rapid charging network in the next five years, more than doubling the current availability.
Some 3,000 new super-quick chargers will be installed in the UK on top of the 2,000 already in place, with most expected to be located at motorway services.